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Growth & Community Development Services


One-Stop Development Shop

Council report graphic 

Read the March 7, 2016 Report to Council:

First and Second Reading of Saint John By-law, Subdivision By-law and Drainage By-law


February 26, 2016 PAC Recommendation Letter

Saint John Building By-law

Saint John Subdivision By-law

Saint John Drainage By-law


Read the February 8, 2016 Report to Council: Referral of Saint John Building By-law and Subdivision By-law to PAC

Appendix A: Saint John Building By-law

Appendix B: Saint John Subdivision By-law

Information: Saint John Drainage By-law


Read the February 1, 2016 Report to Council: One-Stop Development Shop Project Working Draft Development By-laws- Workshop 

Read the November 23, 2015 Report to Council: One-Stop Development Shop Project Update

Appendix: PowerPoint Presentation

one stop 

Read the June 1, 2015 Report to Council:One-Stop Development Shop Project Update



Read the February 16, 2015 Report to Council:One-Stop Development Shop Final Service Delivery Model Options

Staff is recommending adoption of both The Essential Package and The Enhanced Compliance Package. Adoption of both packages will result in 61 service enhancements.

Appendix A: Final Service Delivery Model

Appendix B: Stakeholder Feedback Report

Appendix C: Presentation to Common Council

Nov 10 Council image


Read the November 10, 2014 Report to Council:One-Stop Development Shop Service Delivery Model Options

At this milestone of the One-Stop project, Council is being presented with a draft Service Delivery Model for the Development Service, outlining a number of key improvements to achieve the vision of the One-Stop Development Shop. At this point, the One-Stop team is looking to Council to have a comfort level with the draft Model, and authorize the team to engage the project's stakeholders to get detailed feedback.

Appendix A: One-Stop Development Shop Options to Improve   Customer Service

Appendix B: OSDS Research Report

 May 26 Council Image  

Read the May 26, 2014 Report to Council:One-Stop Development Shop Program Launch & Guiding Principles

The purpose of this report is to officially launch the One-Stop Development Shop, communicate the key messages from stakeholders, and to seek Council endorsement of the principles that will guide this program.

 Feb 25 2013 Council Image

Read the February 25, 2013 Report to Council:Development Approval Process Review

The Municipal Plan for the City of Saint John, PlanSJ provides the City with a new guide for making development and investment decisions; one that is grounded in achieving a more sustainable and compact pattern of growth. The critical first step to the effective implementation of the Plan is undertaking a review of all associated policies and bylaws and the existing development approval process and making recommendations to improve it.




Read the June 2015: Implementation Progress

We want to share with each of you what the One-Stop Development Shop team has been focused on since the February 16, 2015 Council milestone.

  • By-Law Updates
  • Inspection Scheduling Pilot
  • Improved Website
  • The Single Front Counter
  • New Online Services
  • A Modern, Digital Service
  • Improved Inspection Technology
 February Bulletin Graphic

Read the February 2015: A Made in Saint John Solution- The Packages 

At the February 16th, 2015 meeting of Common Council the One Stop Development Shop team presented the Final Service Delivery Model. The Enhanced Compliance Package in conjunction with The Essential Package were recommended to Council for their consideration and there was unanimous support for the recommended options. 

We welcome your input as we begin the process of implementation of The Essential and The Enhanced Compliance Packages and commit to an ongoing engagement with the stakeholders as well as issuing quarterly bulletins.

 Dec 2014 Bulletin

Read the December 2014: A Made in Saint John Solution

The One-Stop Development Shop team has been undertaking extensive consultation and research in an effort to develop the best way to meet the needs of our community. The focus of these efforts is collaboration with our customers – everyone from a developer building a large apartment complex to a homeowner adding a new deck.
On November 10th, we presented a range of service delivery model options to Common Council. These service delivery model options will also be presented to our customers and other community stakeholders in planned workshops and meetings, seeking their direct input as we work together to finalize the service delivery model for a “made in Saint John” solution. Final recommendations, based on these consultations, will be brought forward to Common Council in early 2015 for approval.

 May 2014 Bulletin

Read the May 2014: One-Stop Development Shop Project Launch

Under Council’s leadership, the City is excited to launch
a new program called the One-Stop Development Shop. This commitment will result in improvements over the next several years to the City’s development service to better support economic growth, be more responsive to customer needs and help deliver the community’s vision set out in PlanSJ for a more sustainable Saint John.

Sept 2013 Bulletin 

Read the September 2013: Development Project Team Bulletin

The City of Saint John is committed to providing citizens with quality services that contribute to the overall economic, social and environmental well-being of Saint John.

Growth & Community Development Services

One Stop Development Shop
(506) 658-2911
10th floor City Hall
PO Box 1971
Saint John, NB
E2L 4L1

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