New Brunswick's Right to Information and Protection of Privacy Act (the “Act”) allows you access to information held by the City of Saint John. You have the right to request any record in the custody or control of the City. This includes records containing your personal information.
Start with an informal request
There is a great deal of information already available either online or via the informal channel. We recommend you begin your search by consulting the City's website. You may make an informal request by contacting the service area you think might have the information. You may find the Customer Service A-to-Z Directory to be of some assistance in identifying the appropriate service area. You may also wish to contact the main Customer Service line at (506) 649-6000. Your informal request may be free of charge, or come at a cost, depending on the area that manages the information you want.
Make a Right to Information request
If you are unable to access the information you are seeking, then file a formal Right to Information (RTI) request with the Common Clerk’s Office.
The Act requires the City to respond to your RTI request within 30 days of receiving it. If your request is complex, we may extend this time within what the Act allows, but will inform you of this within the 30 days.
The Act allows us to withhold information if the release would be an invasion of privacy or cause harm by one of the means listed in the Act. Only in exceptional situations can you get access to someone else’s personal information.