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Saint John Water

Performance Measures and Quick Facts

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Performance Measures

Service ObjectivesMeasureWhy Measure?
To deliver safe, clean drinking water to protect and enhance the health of the community.
Water Sampling: Measure of the percentage of days during which there is compliance with the Approval to Operate Drinking Water Facilities.
Monitor water quality in accordance with sampling plans to ensure that water delivered to users meets or exceeds all relevant legislated standards.  Stringent testing procedures and their results provides an indication of percentage of days during which there is compliance with standards.
To ensure the efficient supply of drinking water.
Efficiency Measure: Operating costs for the treatment, transmission and distribution of drinking water per megalitre.
Provides an indication of the costs associated with treating and delivering drinking water to customers.

Quick Facts


  • 2 drinking water treatment facilities
  • 2 wells to serve the Harbourview Subdivision
  • 16,850 residential water customers
  • 2,930 industrial, commercial, and institutional (ICI) metered accounts
  • Area of Latimer, Loch Lomond & Spruce Lake watersheds 126.4km2
  • 14 pumping stations
  • 7 storage reservoirs
  • 100km of transmission main
  • 405km of distribution main
  • 6,500 valves
  • 2,200 fire hydrants 
  • 9 dams