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Saint John Water


West Side South Bay Wellfield

Water distributed to homes on the City’s west side from the Saint John Water South Bay Wellfield is treated for safe consumption and meets the high level of quality legislated by Health Canada and the New Brunswick Departments of Health and Environment and Local Government. 

The west water supply comes from aquifers deep below the ground's surface at the site of the wellfield. As the water travels through the ground, it is naturally filtered through sedimentary rock and calcium-bearing minerals, which increases its level of hardness (concentration of minerals). Three large wells collect the water before it is pumped to the South Bay Treatment Facility where it is treated and sent through the distribution system to your home.

Saint John Water serves approximately 5,400 customers on the west side of the City.


News Releases

September 13, 2018 - City cautions west side residents to be prudent with phone and door-to-door solicitors

April 18, 2018 - Statement regarding Mayor and Council attendance at meetings of the West Side Ratepayers Association 

April 11, 2018 - Plumbing Permit Fee Waived for Water Softener Installations and Rebate Program in Effect

February 21, 2018 - Council adopts proposed Saint John Water recommendation for west side customers

February 6, 2018 - Saint John Water is working with external experts to better understand why some west side customers have experienced leaking copper pipes

Questions and Answers (Updated September 13, 2018) - Click here

General Information and Updates

West Water News Saint John Water South Bay Wellfield 

Map of the South Bay Wellfield Distribution System


February 22, 2018 - West Water Public Information Session 

Click here for video
Click here for presentation 

February 20, 2018 - West Water Presentation to Common Council

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Click here for Report to Common Council 
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January 29, 2018 - West Water Presentation to Common Council

Click here for video (Video Time 1:00:35 - 1:59:00)
Click here for Report to Council (January 29, 2018)
Click here for PDF


Saint John Water
(506) 658-4455
175 Rothesay Avenue