Transportation & Environment Services

Potholes 101

Report a pothole

You can report a pothole several ways:

  • Complete the Service Request Form (allows you to upload photos
    Click the image on the right of the webpage to access the application. 
  • Call Customer Service at 658-4455.
  • Email

Reporting a pothole helps us all.  It ensures the City has a record of the pothole so a work order can be issued and the pothole repaired according to our service objective timelines.  It also helps your fellow motorists to ensure the the safety of our roads and minimize damage to vehicles that can occur.

What if my vehicle has been damaged by a pothole?

To learn more about Damage and Liability Claims, visit our Risk Management page.  There, you may submit an online incident report.

What is a pothole?

A pothole is damage to asphalt street surfaces caused by fluctuating temperature. In a thaw, water seeps through pavement into its sub base. When the water freezes and becomes ice, it expands and the pavement above it (and the ground below it) flexes.

As traffic drives over it, as the water continues its thaw freeze cycle, and the pavement continues to flex, the breaking capacity of the pavement weakens. Eventually the pavement weakens to the point where it pops out of the street, exposing the damage to the sub base.

Potholes cause problems for motorists and city maintenance crews during the spring as we experience the freeze thaw cycle more frequently. As the roads become bare, more cracks are exposed making pavement even more vulnerable.

What can you do?

  • Slow down
  • Avoid driving in puddles where possible
  • Report potholes
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Roadway Maintenance

Transportation and Environment
(506) 658-4455
175 Rothesay Avenue

Service Request Form

Service Request Form
indicates a required field
eg: 15 Market Square OR corner of Union and Germain
(Click browse to find the photo on your hard drive. Acceptable photo formats are limited to jpeg, jpg, gif, or png.)

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