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• Develop and implement a public education program that creates a better awareness of the Wastewater Service.
• Develop and implement an asset management program to ensure the effective life-cycle management of wastewater infrastructure.
• Develop and introduce a Sewer-Use By-Law and enforcement team that supports the effective and efficient delivery of service.
• Develop and maintain a sanitary sewer inspection and maintenance program.
• Demonstrate the effectiveness and efficiency of the wastewater service by measuring and reporting on performance results.
• Maintain a highly trained and qualified workforce by supporting the appropriate training and certification of employees.
• Develop a combined sewer separation strategy and continue to work towards full separation of combined sewers.