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Performance Measures & Quick Facts

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Performance Measures

Service ObjectivesMeasureWhy Measure?
To ensure the timely response to incidents to reduce loss.
Response Times: Percentage of time first truck arrives at incidents in six (6) minutes or less.
Timely response to fire and rescue related incidents. The target for effective response time is within six minutes, ninety percent of the time.
To ensure that the origin and cause of fires is accurately determined to help improve public safety.Determination of Cause: Percentage of time cause of fire is determined.The ability to understand why a fire has started will support actions that will mitigate the possibility of fires starting from the same cause.
To ensure the safe places of assembly, work and residential living in accordance with National Fire and Building codes.Inspection Rate: Number of properties inspected as a percentage of those required by the Office of the Fire Marshall.National Building and Fire Codes have standards that help minimize the occurrence of fire. Regular inspections ensure that buildings meet these standards.
To minimize the effects caused by the release of hazardous materials.Response Planning: Percentage of the time a hazards response plan is developed within two (2) hours of arrival on scene.Timely planning and response will minimize the effects caused by the release of hazardous materials.
To further develop and retain technical competences in staff to support the effective and efficiency delivery of fire and rescues related services.Training Rotations: Number of training programs completed per staff member.Continued education and training will provide staff with the necessary skills and the most up-to-date technology to ensure best practices are utilized in service delivery.
To protect the health and safety of the fire and rescue staff.Injury Assessment: Number of occupational injuries or deaths occurring per emergency call.Protecting the health and safety of the workforce with help ensure that staff have the ability to effective and efficiently respond to fire and rescue incidents.
To ensure the efficient delivery of fire and rescue services.Efficiency Measure: Total operating costs per $1,000 of assessment.
Provides an indication of the costs associated with providing fire and rescue services.

Quick Facts


  • 109 structure fires
  • 75 vehicle fires
  • 492 grass or wild land fires
  • 241 refuse / other fires
  • 254 motor vehicle accidents
  • 20 victim extrications
  • 9 water / ice rescues
  • 5,579 medical first responder calls
  • 356 hazardous materials responses
  • 531 cancelled en route
  • 910 false alarms/ unintentional
  • 868 service calls
  • 1,672 fire code inspections
  • 300 fire code re-inspection
  • 56 fire investigations
  • 2,352 training revolutions