Goal:
The City of Saint John demonstrates accountability by establishing clear outcomes for all services, focusing on continuous improvement, and measuring and reporting on results.
Commitments:
We will…
- Create an accountability framework that sets service objectives, measures performance, reports on outcomes, and proposes and implements service improvement strategies.
- Ensure the credibility of the accountability framework through independent audits.
- Implement a service-based approach to budgeting to support the measurement of service outcomes and assist Council in making policy decisions about service offerings.
- Design performance measures that indicate progress toward community goals and objectives, the quality of service delivery, and efficiency.
- Establish service level standards and performance targets that provide a benchmark for monitoring progress toward meeting service objectives by incorporating best practices, industry standards, and public consultation.
- Provide Common Council with accurate information and professional advice in a timely manner that reflects public concerns and directions received from Council.