Goal:
The City of Saint John has aligned its services to meet the needs of the community and works collaboratively to achieve desired results.
Commitments:
We will …
- Structure our organization to ensure service delivery processes are aligned and coordinated in accordance with the community’s vision and Council’s goals and priorities.
- Regularly review service delivery processes to document, measure, improve and align our practices or eliminate services that no longer meet the needs of the community.
- Increase the use of self-managed, cross-functional teams to develop a collaborative approach to designing and delivering services that meet the needs of the community.
- Maintain a corporate inventory of City services, including agencies, boards and commissions; identifying service description, value, output, processes, and performance measures.
- Create and implement a Communication Plan to assist the public and staff in understanding the scope of City services and how these services support the community’s vision and goals, Council’s priorities, and the Corporate Strategic Plan.