Performance Measures & Quick Facts

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Performance Measures

Service ObjectivesMeasureWhy Measure?
To ensure property standards are met in support of an enhanced quality of life for citizens.
Compliance Rate: Measure of the total number of property standards cases requiring legal action as a percentage of the total number of cases. This measure indicates how well the City is working with the property owners to meet standards as legal action is the final action taken by the City to force the implementation of corrective measures.
To provide quality, timely customer service.
Efficiency Measure: Measure of the percentage of time complaints are initially checked within five business days. Given that complaints will vary in complexity, a reasonable target to meet the customer service standard is eighty percent (80%) of the time.

Quick Facts