Public Safety Services

COVID-19 photo collage

Coronavirus

Updated at 11 a.m. April 8, 2020

The City is committed to supporting the release of accurate, timely information for residents. This page will be updated with further information as it is available.

Continue to take care of yourself and those in our community.


The Province of New Brunswick is under a State of Emergency

The City of Saint John transitioned to delivering essential services only and continues to operate effectively under this model.

The Saint John Emergency Management Organization (SJ-EMO) is currently activated to Level 2 - Partial Activation, and is working closely with Public Health as the provincial lead, and the NBEMO to prepare and respond to the increased likelihood of more Coronavirus cases (COVID-19) in New Brunswick.

Please continue to follow the Government of New Brunswick and Government of Canada websites for the latest updates and information. You can also call 1-833-784-4397 for the Government of Canada Coronavirus information line.

If you are experiencing any symptoms of the COVID-19, contact Tele-Care 811 to speak with the Public Health representative. Please continue to be patient with our valued health-care workers. In the event of an emergency or severe symptoms, please call 911 and notify the operator of your symptoms.

The health and well-being of our entire community, region, workforce and their families is our main priority. We all play a role in defending against illness and reducing the spread of COVID-19 to protect ourselves and keep our community as healthy as possible.

City News Releases

April 8, 2020 - Reminder: Changes to garbage collection schedules for Easter weekend 
April 7, 2020 - Update: Temporary Closure of Inside Connection Pedway
April 7, 2020 - A Video Message from Mayor Don Darling
April 6, 2020  - City of Saint John service schedules and changes for the Easter weekend
April 3, 2020 - Changes to Garbage Collection Schedules for Easter Weekend
April 1, 2020 - Saint John Transit will operate under a reduced schedule for the Easter long weekend
March 31, 2020 - A Siren Salute from First Responders and Essential Services

March 27, 2020 - City of Saint John skateboard parks now closed
March 27, 2020 - Community Permits & Approvals and Development Support now offered electronically/by telephone through One Stop Development Shop 
March 26, 2020 - City of Saint John has closed its play structures to reduce the spread of COVID-19 
March 24, 2020 - Saint John Water offers COVID-19 payment relief options for customers
March 23, 2020 - City Council Meetings
March 18, 2020 - COVID-19 Response: Saint John Transit Service and Saint John Parking Update
March 17, 2020 - COVID-19 Response: The City of Saint John prepares for transition to delivery of essential services only and closes City Hall and all other municipal facilities to the public
March 15, 2020 - Community update on travel advisory self-isolation directive and local arena closures
March 13, 2020 - Saint John following advice and direction from lead Public Health agencies and urges the public to do the same
March 11, 2020 - City of Saint John is following advice of Office of the Chief Medical Officer of Health for COVID-19 monitoring
Think Before You Flush - How you can help ensure the continuity and reliability of our wastewater service during this time.

Closures and Service Impacts

City buildings and facilities are closed to the public. For a list of online resources, including online payment options for Water and Sewer, and Parking, click here

City Council Meetings: Committee of the Whole and regular Common Council meetings will occur as per their normal schedule. Following the directive of the Government of New Brunswick, in-person attendance in the Council chambers will be limited to less than 10 people so that safe social distancing practices can be assured. Telephone conferencing will be used for Council members to participate in the meetings. The public and media can watch open sessions live on our YouTube channel. If the virtual connection fails or falters at any time, the City will pause the meetings until the situation is resolved. Agenda items for Council meetings will be posted to our website in accordance with our bylaws and usual practice.
 
Public Hearings: have been postponed until in-person representation can be made. By taking these measures, the City can continue to demonstrate transparent governance while recognizing the unique situation caused by COVID-19 and the associated Provincial declaration of the state of emergency.  

Saint John Transit: Saint John Transit passengers are asked to use the rear doors for boarding and exiting. For those with disabilities, mobility issues and wheelchairs requiring the use of the ramp for accessibility, the front door will continue to be used. All fares for transit services have been temporarily suspended to reduce direct contact at this time.

Saint John Transit has limited seating to 10 passengers at a time/bus. This measure was taken to assure that our transit service provides riders with safe social distancing as per the directive of the Government of New Brunswick.

Solid Waste (garbage and compost collection)The City continues to offer curb side garbage and compost collection services. Please continue to separate your garbage from compost at the curb by properly bagging waste and using your green bin. Residents are advised that the Fundy Region Service Commission has temporarily suspended the practice of separating waste into garbage, compost and recycling at the landfill, and blue bin depots have been closed until further notice. Residents can offer their help by storing their compost and/or recycling for proper disposal at a later date. This will support our collective environmental responsibility and help save space at the landfill. Residents must comply with solid waste regulations found here. For the protection of our operators and the public, we ask that all garbage be properly bagged and sealed when placed at the curb. 

Bulky Item Pick-Up Service has been suspended at this time
. Those with previously scheduled pick ups have been contacted by the City and asked to reschedule once the service resumes at a later date. 

Playgrounds, Parks and Trails: 
All play structures and apparatuses within City-owned playgrounds are closed until further notice. The City's two skateboard parks are also closed. Temporary closure signage and caution tape has been installed in these areas, and we ask the public to respect all closures. 

City trails and parks, including areas around closed play structures, remain open to the public at this time. The City of Saint John encourages exercising, but not socializing in these areas. Visitors must follow social distancing rules of 2 metres and not gather. Compliance will be monitored. Click here for more information.

Saint John City Market: The City Market remains open to serve the public for groceries and take-out meals at this time. Enhanced precautions and cleaning measures are being carried out in the Market daily.

As of April 6, the following applies. This is subject to change.

H&S Meats (7:30 a.m. - 6:00 p.m.)
Pete's Frootique (7:30 a.m. - 6:00 p.m.)
Howard's Convenience (7:30 a.m. - 6:00 p.m.)
Jeremiah's (7:30 a.m. - 3:00 p.m.)
North Market Seafood: Offering call in orders and pick ups.

Saint John Parking: Parking enforcement is not considered an essential service and has been temporarily suspended at this time. We ask that all motorists continue to respect our Parking By-laws. Questions about parking should be directed to (506) 658-2897 or parking@saintjohn.ca.

All City-operated arenas: Including the Charles Gorman, Hilton Belyea, Peter Murray and Stewart Hurley, are closed for the ice season.

TD Station: Has temporarily suspended all ice rentals. The Box Office and Administration Office are temporarily closed.

The Canada Games Aquatic Centre: Closed until further notice. For updates, visit the Aquatic Centre Facebook page and website.

All City-funded community centres: Closed, including the Carleton Community Centre, the Nick Nicolle Community Centre, the South End Community Centre, and the Millidgeville Community Centre and the Irving Oil Field House drop-in programs.

Neighbourhood and Resource Centres: All City-funded neighbourhood community and resource centres are closed, including KBM, Martinon Community Centre, Milford Community Centre, Denis Morris Community Centre, Lorneville Community Centre and the Seniors’ Resource Centre.

The Teen Resource Centre: Drop-in and Pathways to Education tutoring programs are closed. Clients of case management and Oasis outreach programs are asked to contact their case managers by phone, text or email in lieu of an in-person visit if possible.

Saint John Energy: Has closed their offices and will use technology to stay connected with their customers. 

Please contact individual organizations and businesses for any impact there may be to their operations. 

As part of the collective effort to act now to slow the spread of COVID-19, the City has taken extra precautions. All of our employees have been given preventative information, and staff carrying our essential services follow provincial safety protocols to protect themselves and the public. 

Protect yourself & others from getting sick

  • Stay informed with credible, fact-based information.  
  • Self-monitor for any symptoms of COVID-19 and be prepared in the event someone in your household gets sick.
  • Avoid contact with anyone who may be sick, and stay home if you yourself are sick.
  • Practice good hygiene and wash your hands often with soap and water for at least 20 seconds.
  • Cough or sneeze into your elbow or into a tissue and throw it away.
  • Avoid touching your eyes, nose and mouth with your hands.
  • Practice social distancing.

If you have returned from international travel (including the United States of America) on or after March 13, 2020, you must self-isolate for 14 days and follow these measures.

Saint John Community Assessment Centre

  • Horizon Health Network has established a COVID-19 assessment centre. If you need in-person assessment, 811 will refer you to a centre if you are displaying mild or moderate symptoms. These are not walk-in clinics. They will complete COVID-19 screening and testing by appointment only.
  • If you are experiencing severe symptoms, please call 911 or call ahead to the local Emergency Department so they can prepare for your arrival.