Public Safety Services

COVID-19 photo collage

Coronavirus

Updated at 11 a.m., June 22, 2020

The City is committed to supporting the release of accurate, timely information for residents. This page will be updated with further information as it is available.

Continue to take care of yourself and those in our community.


The Cashier’s Office on the Main Level of City Hall have re-opened and will follow rules regarding safe social distancing and proper hygiene. We ask that you allow for extra time for your visit so we can protect the safety of our workforce, and respect all Provincial orders.

The Saint John Emergency Management Organization (SJ-EMO) remains activated at Level 1 - Enhanced monitoring, and continues to work closely with Public Health as the provincial lead and NBEMO officials.

Please continue to follow the Government of New Brunswick and Government of Canada websites for the latest updates and information. 

If you are experiencing any symptoms of the COVID-19, contact Tele-Care 811 to speak with the Public Health representative. In the event of an emergency or severe symptoms, please call 911 and notify the operator of your symptoms.

City News Releases

June 22, 2020 - Masks required and seating capacity increased on transit in Moncton, Fredericton and Saint John 
June 19, 2020 - City opens select sports fields
June 12, 2020 - City of Saint John - Recreation facility update
May 28, 2020 - City of Saint John unveils phased COVID-19 recovery plan and timeline, and announces temporary suspension of some services
Reinstated City Services
May 15, 2020 - City of Saint John holiday weekend hours and important service updates
May 14, 2020 - City to open select playgrounds, courts, skate parks and one-way trails in time for long weekend
May 8, 2020 - Service update: City prepares for limited openings
May 1, 2020 - City installs barriers at skate parks and dog parks 
April 29, 2020 - Planning on using a City park or trail?
April 28, 2020 - Saint John Parking Commission opens new temporary office for in-person service for payments only
April 23, 2020 - City of Saint John bulky items pick-up service will resume Wednesday, May 6
April 17, 2020 - Saint John Transit prepares to implement a temporary reduction to its services due to COVID-19
April 8, 2020 - Saint John Transit to resume fare collection
April 8, 2020 - Saint John Parking Commission (SJPC) to begin parking by-law enforcement
April 8, 2020 - Reminder: Changes to garbage collection schedules for Easter weekend 
April 7, 2020 - Update: Temporary Closure of Inside Connection Pedway
April 7, 2020 - A Video Message from Mayor Don Darling
April 6, 2020  - City of Saint John service schedules and changes for the Easter weekend
April 3, 2020 - Changes to Garbage Collection Schedules for Easter Weekend
April 1, 2020 - Saint John Transit will operate under a reduced schedule for the Easter long weekend
March 31, 2020 - A Siren Salute from First Responders and Essential Services

March 27, 2020 - City of Saint John skateboard parks now closed
March 27, 2020 - Community Permits & Approvals and Development Support now offered electronically/by telephone through One Stop Development Shop 
March 26, 2020 - City of Saint John has closed its play structures to reduce the spread of COVID-19 
March 24, 2020 - Saint John Water offers COVID-19 payment relief options for customers
March 23, 2020 - City Council Meetings
March 18, 2020 - COVID-19 Response: Saint John Transit Service and Saint John Parking Update
March 17, 2020 - COVID-19 Response: The City of Saint John prepares for transition to delivery of essential services only and closes City Hall and all other municipal facilities to the public
March 15, 2020 - Community update on travel advisory self-isolation directive and local arena closures
March 13, 2020 - Saint John following advice and direction from lead Public Health agencies and urges the public to do the same
March 11, 2020 - City of Saint John is following advice of Office of the Chief Medical Officer of Health for COVID-19 monitoring
Think Before You Flush - How you can help ensure the continuity and reliability of our wastewater service during this time.

Closures and Service Impacts

City buildings and facilities: City Hall Building and City Hall Pedway including: the Cashier’s Office, City Hall mall level and door from City Hall to Rocky’s Sports Bar, have re-opened as of May 19. Access to Saint Patrick Pedway as well as the Canada Games Aquatic Centre Pedway will remain closed to the public. Public access to City Hall, the Cashier’s Office, Rocky’s Sports Bar will be through “The Shoppes of City Hall” entrance door located off Chipman Hill. The public is reminded to observe physical distancing, proper hygiene and all signage.

One Stop Development Shop
If required, in-person service at the City’s One Stop Development Shop is available by appointment only Please call 658-2911. Virtual delivery of services continues.

Virtual Meetings:
The following meetings and services are being offered virtually at this time to ensure the safety of our community, council, committee and board members, and staff during the COVID-19 response.

City Council Meetings: Committee of the Whole and regular Common Council meetings will occur as per their normal schedule. Following the directive of the Government of New Brunswick, in-person attendance in the Council chambers will be limited to less than 10 people so that safe social distancing practices can be assured. Telephone conferencing will be used for Council members to participate in the meetings. The public and media can watch open sessions live on our YouTube channel. If the virtual connection fails or falters at any time, the City will pause the meetings until the situation is resolved. Agenda items for Council meetings will be posted to our website in accordance with our bylaws and usual practice.

Planning Advisory Committee and Heritage Development Board: Meetings are held using the Cisco Webex platform, with members of the public invited to join by computer or by phone.  For agendas, links, and information on how to view or participate, visit https://www.saintjohn.ca/en/home/cityhall/mayor-and-council/agendasminutes/default.aspx

Public Hearings: have been postponed until in-person representation can be made. By taking these measures, the City can continue to demonstrate transparent governance while recognizing the unique situation caused by COVID-19 and the associated Provincial declaration of the state of emergency.  

Saint John Transit:  All 46 buses within the Saint John Transit fleet now have Plexiglass barriers installed to protect the drivers and allow for the safe collection of fares. Seating on all buses remains limited to 9 passengers plus a driver to allow for safe social distancing practices.

Please see the updated service schedules here.

Solid Waste (garbage and compost collection)The City continues to offer curb side garbage and compost collection services. Please continue to separate your garbage from compost at the curb by properly bagging waste and using your green bin. Residents are advised that the Fundy Region Service Commission has temporarily suspended the practice of separating waste into garbage, compost and recycling at the landfill, and blue bin depots have been closed until further notice. Residents can offer their help by storing their compost and/or recycling for proper disposal at a later date. This will support our collective environmental responsibility and help save space at the landfill. Residents must comply with solid waste regulations found here. For the protection of our operators and the public, we ask that all garbage be properly bagged and sealed when placed at the curb. 

City of Saint John bulky items pick-up service has resumed. You must preregister each item for this service by calling 658-4455 between 8:30 a.m. and 4:30 p.m. Monday to Friday. Click here for more information.

Playgrounds, Parks and Trails: 
Select playgrounds, courts, skate parks, and one-way trails are open. The city will sanitize playground equipment twice daily. These measures are to align with provincial COVID-19 guidelines. Users must to adhere to social distancing.

Saint John City Market: The City Market remains open to serve the public for groceries and take-out meals at this time. Enhanced precautions and cleaning measures are being carried out in the Market daily.

As of May 22, the following applies. This is subject to change.

H&S Meats (7:30 a.m. - 6:00 p.m.)
Pete's Frootique (7:30 a.m. - 6:00 p.m.)
Howard's Convenience (7:30 a.m. - 6:00 p.m.)
The Butcher's Daughter (10:00 a.m. -5:00 p.m.)
Sisters (10:00 a.m. - 2:00 p.m.)
The Baking Stone (10:00 a.m. - 2:00 p.m.)
Billy's Seafood (12:00 p.m. -8:00 p.m.)
Jeremiah's (10:00 a.m. - 2:00 p.m.)
Naan Ya Business (10:30 a.m. -5:00 p.m.)
The Wild Carrot
Impressions of Saint John
Pat's Secret Garden
Land & Sea Apparel

North Market Seafood is taking phone orders.

Saint John Parking: The SJPC is enforcing on and off street parking regulations and will issue tickets for infractions. Questions about parking should be directed to (506) 658-2897 or parking@saintjohn.ca.

All City-operated arenas: Including the Charles Gorman, Hilton Belyea, Peter Murray and Stewart Hurley, are closed for the ice season.

TD Station: Has temporarily suspended all ice rentals. The Box Office and Administration Office are temporarily closed.

The Canada Games Aquatic Centre: Closed until further notice. For updates, visit the Aquatic Centre Facebook page and website.

All City-funded community centres: Closed, including the Carleton Community Centre, the Nick Nicolle Community Centre, the South End Community Centre, and the Millidgeville Community Centre and the Irving Oil Field House drop-in programs.

Neighbourhood and Resource Centres: All City-funded neighbourhood community and resource centres are closed, including KBM, Martinon Community Centre, Milford Community Centre, Denis Morris Community Centre, Lorneville Community Centre and the Seniors’ Resource Centre.

The Teen Resource Centre: Drop-in and Pathways to Education tutoring programs are closed. Clients of case management and Oasis outreach programs are asked to contact their case managers by phone, text or email in lieu of an in-person visit if possible.

Saint John Energy:  Please call 658-5252.

Please contact individual organizations and businesses for any impact there may be to their operations. 

As part of the collective effort to act now to slow the spread of COVID-19, the City has taken extra precautions. All of our employees have been given preventative information, and staff carrying our essential services follow provincial safety protocols to protect themselves and the public. 

Protect yourself & others from getting sick

  • Stay informed with credible, fact-based information.  
  • Self-monitor for any symptoms of COVID-19 and be prepared in the event someone in your household gets sick.
  • Avoid contact with anyone who may be sick, and stay home if you yourself are sick.
  • Practice good hygiene and wash your hands often with soap and water for at least 20 seconds.
  • Cough or sneeze into your elbow or into a tissue and throw it away.
  • Avoid touching your eyes, nose and mouth with your hands.
  • Practice social distancing.

If you have returned from international travel (including the United States of America) on or after March 13, 2020, you must self-isolate for 14 days and follow these measures.

Saint John Community Assessment Centre

  • Horizon Health Network has established a COVID-19 assessment centre. If you need in-person assessment, 811 will refer you to a centre if you are displaying mild or moderate symptoms. These are not walk-in clinics. They will complete COVID-19 screening and testing by appointment only.
  • If you are experiencing severe symptoms, please call 911 or call ahead to the local Emergency Department so they can prepare for your arrival.

Virtual City Services and Support

City of Saint John Online Services and Payment Options

Permits & Approvals and Development Support  

(One Stop Development Shop) 

Planning Advisory Committee and Heritage Development Board Meetings (now virtual - find out more)

 

Helpful Links

Renewed and Revised Mandatory Order COVID-19 (issued April 24)

Guidance Document - Public Health Measures during COVID-19 Recovery

For a list of the most recent updates and restrictions that have been lifted under the emergency order, click here.

Provincial number for questions & to report non compliance: 1-844-462-8387 (during regular business hours)

After hours, call the Saint John Police Force non-emergency line: 648-3333

New Brunswick Coronavirus website

Public Health Agency of Canada - Coronavirus website

Government of Canada Economic & Financial Support

New Brunswick Workers Emergency Income Benefit

How and when to self-monitor, self-isolate and isolate

COVID-19 Self-Assessment

Mental Health and Coping During COVID-19

Stay informed with City updates

Website: www.saintjohn.ca 
Twitter: @cityofsaintjohn 
Facebook: @cityofsaintjohnNB
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