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Performance Measures & Quick Facts

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Performance Measures

Service ObjectivesMeasureWhy Measure?
To provide efficient response to emergency calls - answering all 911 calls within 18 seconds, 95% of the time.
Response Rate: Percentage of the time that 911 calls are answered within the established service level standard.
Response rates are an indication of how efficient the Public Safety Communication Centre is at delivering the service.
To ensure citizen needs are addressed. Previous satisfaction rate of 98%.
Citizen Satisfaction: Percentage of people surveyed as part of the Saint John Police Force Satisfaction Survey (every 3 years) that are satisfied with service delivery.
Citizen satisfaction rates are an indication of how well the service is responding to community needs.

Quick Facts

  • Volume of emergency (911) calls processed in 2008 was 43,000 – representing 25% of the total calls in New Brunswick
  • Volume of non-emergency calls and internal services provided to the Saint John Police Force and Saint John fire Department was approximately 210,000 in 2008.