Victim Services

What Do We Offer?

The Victim Services Unit (VSU) is committed to treating all people with dignity, compassion and respect.  Our unit is staffed by a civilian coordinator and several trained volunteers.

The mission of the VSU is to provide victims, witnesses and their families with professional support to lessen the impact of trauma experienced as a result of crime or other tragic events.  The service is available to anyone who has been a victim of a crime or has been otherwise impacted by traumatic circumstances. 

We assure our service to be entirely confidential and victims are not obligated to follow through with the criminal justice process (i.e., pressing charges, going to court).  Referrals to VSU are typically made by a police officer responding to a call for service, however, individuals can contact VSU on their own, even if they are not ready to talk to police or make a formal report.

We are committed to providing information, referral services and advocating on behalf of our clients.  Our services include:

  • emotional and practical support at the time of crisis as well as long-term follow-up,
  • referrals to appropriate counseling services, support groups, financial assistance and housing resources,
  • case specific information (e.g., status of police investigation, charges laid against the offender, outcome of court appearances),
  • accompaniment and support throughout the court process,
  • assistance with safety planning, and
  • assistance with the preparation of Victim Impact Statements.

We also work collaboratively with other community agencies around issues such as domestic violence, relationship problems, grief, substance abuse, suicide, and more.

At the request of the police, a VSU member will attend a crime scene to provide crisis intervention, emotional support and practical assistance following incidents such as:

• Assault
• Break and enter
• Sexual assault
• Domestic violence
• Homicide
• Robbery
• Sudden death
• Suicide
• Major accident
• Other traumatic events

Resources Icon
Domestic Violence/Abuse

Social Development
Hestia House
Coverdale Centre
Domestic Violence Outreach: 632-5616

Help Lines

CHIMO Suicide Crisis Line (24/7): 1-800-667-5005
Kids Help Phone (24/7): 1-800-668-6868
Mobile Mental Health Crisis Services (24/7) 1-888-811-3664

Mental Health Services

Mobile Mental Health Crisis Services (24/7) 1-888-811-3664
Canadian Mental Health Association
Community Mental Health Services


Coverdale Centre (for females)
Salvation Army Booth Center (for males)
John Howard Society Hart House


Alcoholics Anonymous/Narcotics Anon.
Coverdale Centre
Ridgewood Addiction Services
Sophia Recovery Centre (women only)
Gambling Help Line: 1-800-461-1234


Victim Services - Public Safety
New Brunswick Courts
Legal Aid
Service New Brunswick

Please call 911 for Emergencies or 648-3333 for non-emergency immediate assistance.

Police Administration

Police Administration

(506) 648-3200

1 Peel Plaza
Saint John, NB, E2L 0E1

Victim Services Unit
ONE Peel Plaza
Saint John, NB
E2L 0E1
(506) 648-3269