Transportation & Environment Services

Performance Measures & Quick Facts

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Performance Measures

Service ObjectivesMeasureWhy Measure?
To maintain safe passage and the usability of sidewalks during and after adverse winter weather conditions.Winter Storm Management: Percentage of sidewalk kilometres serviced to service level objective @ storm severity index.Service levels standards are designed to maintain safe, functional sidewalks during the winter and outline service expectations for plowing and removing snow and ice during and following a storm event.
To ensure the efficient and effective maintenance of sidewalks and walkways for pedestrian traffic.Efficiency Measure: Total operating costs for effective sidewalk maintenance per kilometre of sidewalk. Provides an indication of the costs associated with properly maintaining municipal sidewalks and walkways.

Quick Facts

  • 395 km of sidewalks
  • 239 km of sidewalks maintained in winter