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Saint John is at your service -- The City is proud to welcome you into the new, fully-accessible Saint John Customer Service Centre

16-Oct-2020

Beginning Monday, October 19, visitors and customers to City Hall will be able to access all in-person municipal services through the new Customer Service Centre, located on the ground floor of City Hall, 15 Market Square. Customers using parking, payment and development services and all visitors to City Hall including delivery and service providers can access the Centre through a new elevator in the Shoppes of City Hall (pedway connection) or through the front street-level entrance at the City Hall Plaza.
 
Anyone wishing to access offices and meeting areas within City Hall must register with the Customer Service Centre upon arrival. Please note that face masks are required when visiting City Hall.
 
The Council Chamber, located on the 2nd floor of City Hall, will be accessible on meeting nights only. Meeting schedules are available through the City’s website.  
 
“The delivery of quality customer service is a priority for the City and a great source of pride for our employees,” says Lisa Caissie, Communications Manager for the City of Saint John. “As you are welcomed into the newly renovated Customer Service Centre, and City Hall space, you will experience the friendly nature and support our City is well known for.”
 
The newly renovated space is the first major upgrade to City Hall since 1971, when City Hall first took occupancy in 15 Market Square. The City Hall relocation project was managed by City staff as a continuous improvement and cost-savings project. The move itself includes the relocation of City Hall offices from the 8th to 12th floors of 15 Market Square down to the first 4 floors, upgrades to Council Chambers, and the opening of a new Customer Service Centre. The new space represents an overall reduction in the size of City Hall, with a lease agreement that will save close to $700,000 per year.

City Hall - Customer Service Centre




i_rc_customerserv_ques Media Inquiries


Corporate Communications
City of Saint John
4th floor, City Hall
(506) 649-6008
saintjohn.ca