Home > News > News Releases > 3, 2, 1…SWITCH!

3, 2, 1…SWITCH!


Today marks a major milestone in the progression of the City of Saint John’s Safe Clean Drinking Water Project. After four years of successful ground water exploration and testing, and two years of wellfield development, the City is proud to announce the commissioning of the new South Bay Wellfield as the primary source of drinking water for all west side Saint John Water customers.

The official switch from surface water at Spruce Lake to ground water from the aquifer in South Bay began this week. This means the water from three new wells is now beginning to flow through the water transmission system to the Water Treatment Facility at Spruce Lake and back out to the homes of west side residents.  

To support a smooth transition for this switch over, there are a few things we would like residents to know. Please view the attached document for answers to the below questions.

  • What changes might I notice to my water?
  • Will the water be safe to consume during and after the conversion?
  • If there is a need for a Boil Water Order at any time, how will I be notified?
  • Could I experience dirty or discoloured water?
  • Will the new well water be hard or soft?
  • Could we run out of water?  What happens if there is a fire?
  • What happens if there is a power outage?
  • Now that we are moving to a well water system, can I go fishing or boating on Spruce Lake?
  • Who can I call if I have concerns about my drinking water?
  • I am currently on my own private well.  Is it mandatory for all west side property owners to be connected to the new well water system?
  • How can I remain informed?

Updates will be made to this page to provide additional answers to questions that may arise from the public. Please visit www.saintjohn.ca to sign up for My Saint John emails and stay informed.

The commissioning of the South Bay Wellfield represents the successful completion a component of the $216.8-million City of Saint John Safe Clean Drinking Water Project. Under a P3 arrangement, the Governments of Canada and New Brunswick and PPP Canada have made a combined investment of $114.6-million towards the project.

The project also includes the design, build, finance, operation and maintenance of a new Water Treatment Plant on the City’s east side, along with the design, build and finance of 26 kms of pipeline to renew the City’s existing transmission system. Work on the City’s east side is progressing well towards the goal to commission the East Water Treatment Plant in 2018. For more information about the project, visit www.saintjohn.ca


i_rc_customerserv_ques Media Inquiries

Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008