Home > News > News Releases > Boil Water Order -- Portions of Highland Road and Narrows Road

Boil Water Order -- Portions of Highland Road and Narrows Road


Affected residents have been hand delivered notices.

Highland Road Civic Numbers:
137, 138, 146, 151, 153, 164, 165, 167, 175, 180, 183, 191, 194,
197, 202, 204, 208, 210, 215, and  Narrows Road

A boil water order has been issued for the above addresses on the Saint John Water municipal water system.

What happened?
The water required to fight the fire on Victoria Street on the afternoon of May 18 caused low pressure at the Highland Road Pump Station, and the safety of the drinking water cannot be guaranteed. For this reason a boil water order has been issued.

Please share this information with all the other people who drink this water, especially those in the affected area who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand.

What should you do?

  • DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST.  Bring water to a rolling boil, let it boil for at least one minute, and let it cool before using. Otherwise, use bottled water. Boiled or bottled water should be used for drinking, brushing teeth, making ice, juice, coffee or tea, or washing vegetables that will not be cooked.  Boiling kills bacteria and other organisms in the water.
  • Anyone whose immune system is compromised, such as the elderly, infants and people with transplanted organs, on dialysis, with HIV/AIDS, etc. should pay attention to the use of a safe source of drinking water. Water that has been properly boiled is considered a safe source.
  • It is safe for people to take showers, bathe and use swimming pools.
  • It is safe to wash dishes in hot, soapy water and then air dry. It is safe to use a dishwasher.

The presence of low chlorine means that disinfection may not be effective and thus there may be bacteria in the water that can cause illness in humans. These organisms can cause diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.

Organisms in drinking water are not the only cause of the symptoms above. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.

What is being done?
We are evaluating all available information and working closely with the Department of Health and the Department of Environment. We will inform you when you no longer need to boil your water.

i_rc_customerserv_ques Media Inquiries

Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008