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Citizens are encouraged to report potholes as the City prepares for its annual pothole repair blitz


Following months of freeze/thaw cycles, spring is finally here and City crews have been taking advantage of the warmer days to repair the surge of potholes that develop on roads during the winter months. Since January, over 1,600 potholes have been plugged with available hot and cold asphalt mix and the effort has just begun. Once the hot asphalt plants reopen at the end of April, the City will launch its annual pothole repair blitz for the month of May. 

“The intent of the blitz is to have crews address and triage as many potholes as possible, based on size and location, with a priority focus on main roads first, and then side streets,” says the City’s Deputy Commissioner of Transportation and Environment Services, Jeff Hussey. “On dry, clear days, up to four crews have been working on pothole repairs already this year. During the May-long blitz, the effort will increase and we will have five crews dedicated to pothole repairs across the City.”

Maintaining safe roads is a priority for the City’s Transportation and Environment Services. The City spends approximately $750,000 on road repairs annually, and over $4 million on resurfacing. This amount includes pothole repairs, with an average of 3,200 potholes repaired each year. 

Hussey reminds motorists and other road users to be vigilant on the roads and support the City’s efforts by reporting potholes.

"We encourage motorists to help protect themselves, their vehicles and our crews working on road repairs by reducing speeds, avoiding potholes and work zones when and where possible, and reporting problem potholes to the City,” adds Hussey.

Potholes are damage to asphalt street surfaces caused by fluctuating temperature. In a thaw, water seeps through pavement into its sub base and when the water freezes and becomes ice, it expands and the pavement above it (and the ground below it) flexes. As traffic drives over the pavement, as the water continues its freeze/thaw cycle, and as the pavement continues to flex, the breaking capacity of the pavement weakens. Eventually the pavement weakens to the point where it pops out of the street, exposing the damage to the sub base.

In addition to potholes, there are some utility cuts that motorists should look out for. These cuts to the pavement are required to connect, repair or maintain underground water utilities. 

Reporting a pothole

Reporting a pothole generates a work order for City crews to address the damaged road in order of priority and as quickly as possible. It also helps motorists to ensure the safety of roads and minimize the damage that can occur to vehicles.

Work orders for pothole repairs can be generated one of two ways: through reports from road users and logs generated by City crews. 

Potholes can be reported to the City by calling Customer Service at 658-4455, emailing service@saintjohn.ca or completing a service request form on the City’s pothole webpage


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Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008