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City advises users of online parking ticket payment system of data breach


The City of Saint John learned today of a data breach to a third-party software used to process online parking ticket payments. The City uses a third-party software product called Click2Gov from service provider CentralSquare Technologies to provide customers with the ability to pay parking tickets through the City website. This matter involves a breach from an unknown party to the Click2Gov software, which could have impacted a number of municipalities across North America.

The breach of the Click2Gov software could have exposed customer names, addresses and credit card information.

Upon notification of the breach, the City initiated immediate contact with CentralSquare Technologies to investigate through a forensic analysis of the software. The City’s payment site has been shut down to prevent access until the City is confident that user information is safe.

There are a number of other ways people can make a payment for a parking ticket, including in-person, by phone, or mail. All payment methods are listed on the tickets, and additional information is available here

If you think you have been affected, we recommend that you closely monitor your financial accounts and if you see any unauthorized activity, promptly contact your financial institution.

If you feel that you have been a victim of identity theft, you should file a police report with your local police force. If you live in Saint John, you can contact the Saint John Police Force at 648-3333.

The City of Saint John takes protection of our data systems very seriously and sincerely apologizes for the inconvenience this incident may have caused.
Further updates will be provided as information becomes available through the investigation.

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Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008