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Coordinated cleanup efforts are underway


We are incredibly proud of our City crews and all SJ-EMO staff for their quick, professional, and vigilant work over the past week, as the City responded to rising floodwaters.

We appreciate that there is a strong desire, and ability for volunteers to support their neighbours and our impacted community with the cleanup effort. Processes have been put in place to ensure that this can be done in a coordinated, efficient and safe manner.  

The City has a list of close to 75 volunteers signed up to help over the coming days and into the weekend. If you need assistance at your home, please let us know by calling 658-2844 or online at www.saintjohn.ca/riverwatch. We will be coordinating the volunteers based on the need of residents.

Let us know if you are available to volunteer

It will be critical for people who have flooding in their homes to get wet materials out as quickly as possible once the water recedes and it is safe to do so.

If you are able to volunteer your time to help those in need please visit saintjohn.ca/floodhelp and complete the volunteer assistance form(s), or contact us by email at or phone our automated line at 658-2844.

Community support centres opening

Three Community Support Centres will be open from 9 a.m. to 4 p.m. beginning Wednesday, May 1, until Sunday, May 5 at the following locations:
  • KBM Community Centre, 2452 Westfield Road (west)
  • Peter Murray Arena, 711 Dever Road (west)
  • Fire Station #8, 608 Millidge Avenue (north)

The Centres will be appropriately staffed to meet demand over the coming days.

Cleaning kits and other supplies available

Cleaning supplies, drinking water and well testing kits are available to flood-impacted residents at each of the Community Support Centres beginning tomorrow until Sunday, May 5.

Personal protective equipment and cleaning supplies will be provided, free of charge,  to all registered volunteers and site supervisors will be on site to give orientations and safety briefings before shuttling volunteers to the homes of residents who need help.


Solid waste pick up and special collections

A special pick up schedule has been arranged for those living in flood-affected areas. The schedule is as follows:
Tuesday, May 7
Thursday, May 9
Tuesday, May 14
Thursday, May 16

Residents are asked to have their refuse to the curb by 7:30 a.m. on the morning of these days and sorted into four piles:
•    white goods (such as appliances)
•    bagged garbage
•    flood debris
•    sandbags (on pallets, if possible)

City crews will be delivering wood pallets to homes in order facilitate an efficient collection process at the curb.     

Roads reopened

Roads are reopening as the water recedes and they are deemed safe
Motorists should continue to observe all barricades and signage. Although water is receding, and pavement might look safe, water has been on the roads for a week and could have compromised some areas. Once roads are clear of water, assessments will be conducted, and debris cleared before they reopen. This process does not take long, and is being prioritized so that residents can get back into their homes and begin debris clean up as soon as possible.

For a list of the most up-to-date road closures: www.saintjohn.ca/riverwatch

Drinking water

City drinking water remains safe to consume; private wells may be compromised.

People with wells that are currently under floodwaters should not use their well water. If your water has a persistent odour or discolouration, or if you believe it has been affected by chemicals such as furnace oil, gasoline or agricultural chemicals, it should not be used for any purpose, even if it has been boiled. More information about well water safety is available through our website and the Province online.  

Saint John residents concerned about the safety of their private well water should contact the nearest regional office of the Department of Environment and Local Government for further information. The Saint John office number is (506) 658-2558.

Free drinking water is available from the NB-EMO for those who need it. It can be picked up at Fire Station 7, located at 41 Manchester Avenue, west Saint John.

The drinking water will remain available to residents who need it and can be picked up at any one of the Volunteer Centres tomorrow.  

The City's drinking water remains safe to consume. Customers on the Saint John Water drinking water system can continue to consume their tap water.

Advice concerning flooded basements

People are advised to be cautious when pumping water out of their basements. Pumping it out too soon could cause structural damage or collapse the basement. As a safety precaution, basement water levels should not be more than 30 centimetres (one foot) lower than the outside water level.

The Province is asking residents to report damages

Residents affected by flooding can report damage by calling 1-888-298-8555 or by registering online.

The Damage Report Line program allows residents, tenants, small businesses and not-for-profit organizations to receive information and register their flood-related damage.

The New Brunswick Damage Report line is available to receive calls between 8 a.m. and 7:30 p.m. from Monday to Friday, and from 9 a.m. to 1 p.m. on Saturdays and Sundays.

Red Cross support

Canadian Red Cross assistance is available to residents from their office in Loch Lomond Place (main entrance), 120 McDonald Avenue open daily from 9 a.m. to 7 p.m.

Residents who are affected by flooding and do not have access to alternative accommodations (with neighbours, friends or family) can contact the Canadian Red Cross at 1-800-863-6582 between 8 a.m. and 9 p.m.

Donations can be made to the Canadian Red Cross to support those affected by the flood. Funds will be used for immediate and ongoing relief efforts, long-term recovery, resiliency and preparedness. Donors may call 1-800-418-1111 or visit www.redcross.ca.

Take care of yourself and each other

It is normal for emergencies to cause levels of emotional and physical stress. It's important for people dealing with an emergency to take good care of themselves and their families. If stress becomes overwhelming, we urge people to reach out for help and call Tele-care 811 for assistance.

i_rc_customerserv_quesMedia Inquiries

Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008