Neighbourhoods of the Lower West Side, Milford, Randolph, Fundy Heights, Duck Cove and Sand Cove are now receiving drinking water from the new Loch Lomond Drinking Water Treatment Facility

13-Feb-2020

Saint John Water advises customers that the west side drinking water service transition occurred as scheduled today. The new interim water pumping station is operational and supporting the delivery of high quality drinking water from the Loch Lomond Drinking Water Treatment Facility to the neighbourhoods of the Lower West Side, Milford, Randolph, Fundy Heights, Duck Cove and Sand Cove, formerly served by the South Bay Wellfield. Additional parts of Lancaster are also included in the transition. Notices were mailed last week to all Saint John Water customers who are property owners in the neighbourhoods that have transitioned to the new drinking water source.

A number of resources are available on the City of Saint John website, including updated questions and answers related to the transition. The City has also developed an online mapping application to help west side residents and businesses identify their water source by typing in their civic address. 

Saint John Water proudly serves over 17,000 customers across Saint John with drinking water that is among the highest quality public water supplies in Canada. All three City of Saint John drinking water sources exceed federally-regulated Guidelines for Drinking Water Quality. 

For more information, visit www.saintjohn.ca/westsidewater, or contact our Customer Service team by phone at 658-4455 or email at

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Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008
saintjohn.ca