boil_order_mapA boil water order is being issued to potable water users east of Reversing Falls Bridge.  Click on map to enlarge for full view.

What happened?

On the morning of December 10th, 2013, there was a water main break on a transmission line near the Lakewood Heights Pump Station. Due to the water main break there was increased water flow at the Latimer Lake Treatment Facility resulting in insufficient chlorine being added to disinfect the water.
Department of Health was notified and a boil water order is being issued to potable water users east of Reversing Falls Bridge.

The West side (west of the Reversing Falls Bridge) is not affected.

The micro-organisms may make you sick and are a particular concern for people with weakened immune systems.

What should you do?
-DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST.  Bring water to a rolling boil, let it boil for at least one minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, brushing teeth, making ice, juice, coffee, tea or washing vegetables that will not be cooked.  Boiling kills bacteria and other organisms in the water.
-People whose immune system is compromised, such as the elderly, infants and people with transplanted organs, on dialysis, with HIV/AIDS, etc. should pay attention to the use of a safe source of drinking water. Water that has been properly boiled is considered a safe source.
-It is safe for people to take showers, bathe and use swimming pools. It is also safe to wash dishes in hot, soapy water and then air dry. It is also safe to use a dishwasher.
-The presence of these bacteria indicates that the water may be contaminated with organisms that can cause illness in humans. These organisms can cause diarrhoea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.
-Organisms in drinking water are not the only cause of the symptoms above. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.

What is being done?
Saint John Water will remain in contact with the Department of Health. Two consecutive clean (negative) bacteriological samples collected a minimum of twenty four hours apart are necessary before the boil water order can be rescinded.  This boil order is expected to last at least until Friday. We will inform you when you no longer need to boil your water.

i_rc_customerserv_ques Media Inquiries

Corporate Communications
City of Saint John
11th floor, City Hall
(506) 649-6008